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Postage

Flat rate for Australia – small items can be sent in a large envelope  items are vac sealed to fit standard post minimum of $2.50 each, additional items will be charged at an extra 50c per item at checkout,  Standard Satchel at the cost of $8.50, for larger items. Should the transaction at checkout overcharge [ it can happen with a mix of bulky and miniature items] I refund back to your paypal account the over charge. The $8.50 is the track-able satchel

International –  $12.00 is the basic charge I vac seal to be able to send as a large letter to keep the cost down, Austpost has added a new level for International large letter that can be cheaper, I cannot reflect this one in my cart operation but if your item is in this weight I refund back to your paypal the difference, these two price levels not have insurance or tracking so if it gets lost in transit I am not responsible once it has reached transit of Australia post and your country postal service it has a customs label that can tell the post office if it left my country. 

If you wish to have insurance for your purchase there is a section to add it to your cart it is $5 per $100 value, so if your order is 0 to 100 you would add 1 to cart if your order is over $100 you need to add 2 to cart to cover the value cost of insurance. Large letter does not have any tracking service.

Satchal Service This size can take up to 8 preemie size clothing, cost can vary per country average cost is $25 this has tracking and arrives between 6 to 10 days, no insurance in this cost but can be added 

 Parcel size varies per county and an average cost starts at $15 without any insurance and takes up to 4 weeks to arrive. 

Payment

The store has Paypal

If you wish to use a credit card and do not have Paypal you can still use Paypal without and account  to make payment .

Australian buyers  can  pay via Direct Deposit or Paypal  (DD will have a delay in posting till payment has cleared in the bank)

although all main banks are now with hours only building society can take longer

Internationl buyers can only pay via Paypal,

Shipping

All Items are posted the next day of payment cleared. (unless it is a public holiday or week-end when post office is shut or Mother Nature has caused a disruption).

International – can take up to 14 working days to arrive for small items sent in envelope ($9.50) some things that can delay arrival  weather extremes and customs check (some countries can take up to 6 weeks). Parcels by standard airmail can take the same as large letter

Australia – depending on location up to 7 days. With the new delivery system it can take a bit longer for local (Brisbane) the next day according to Australia post it is now up to 4 days I do place a priority sticker but again it depends on them scanning it.

Checkout

    Issues

What it means is that the item has just been sold – it may have read 1 in stock but someone else was shopping at the same time as you, If they placed in their cart it is still not considered “out of stock” until payment has been made there is a little time delay between computers talking to each other, so you may have been allowed to place it in your cart but once you reach check out it will not allow the purchase to go thru if it has already been paid for.  If your having an issue like this. clear your cart and go back to shopping you will then find the item that has been stopping you from proceeding.

If shopping on an ipad or iphone will also have issues you will need to use a  computer  I don’t pay for secure site due to no payments are kept on the site your information is kept with paypal.

If you press add to cart and not sure if it did add the item and you press it again you will get a pop up box saying it cannot add it. most items are set to only allow one of the item per customer order since there is only one available. If you are unsure you can check what you have in cart by going onto the menu bar at the top and pressing cart

Refunds

refunds are given if the product is deemed faulty  only (holes or unfinished, poor sewing are considered faulty).

A refund is not given for buying an outfit and it doesn’t fit the doll you had in mind this comes under buyers remorse and refunds are not given for change of mind. In some cases I am happy to exchange for another size at customers expensive for postage of returned goods and new one being sent. exchange outfit will not be sent until the other has arrived back. In the miniature clothing I give measurements of garments so please check if they will fit with the measurements supplied. If an item doesn’t have measurement and you wish to check them with me first just go to contact form and ask I am happy to do that to confirm your buying what you need.

sometimes the cart will over charged in postage I will refund the over charge back in PayPal automatically

  How to

Measure

I measure with garment flat so for example  it will read under arm or across chest , I measure garment flat on the table and run the tape measure from one under arm to the other, if I give a measurement of 3 inches in this section you will then be double that amount around the body , so you would run the tape measure under the dolls arm around the body to meet back where you started, if it falls within the amount I state doubled then it will fit.

I cannot tell you if the outfit will fit your doll as each doll maker creates differently, some make the body and proportions will vary, some buy the body, some over stuff the body. If its a sculpt again this varies per artist. Telling me the one you have or taking a photo will not help me, you will need to measure the doll intended.

I do make the outfits with a little give to the standard doll measurement to allow for the variations of size, so I may say it fits 6/7 inch but often will still fit up to an 8 inch, depending on the doll and if you like a snug fit or the oversize look.

Having a doll that is 16 inch doesn’t mean it will fit again it depends on the doll and artist. some sculptures make chubbier babies and others make petite but they both can be classed as the same size as they are measured by length only

Pricing

Prices vary depending on the products used to create the item

I often use custom printed fabrics  these are more expensive and often are pre ordered and wait 6 to 8 weeks for them to be available this means there is limited amount of outfits made in that print. You will not fine another doll clothing maker with these prints.

A lot of my fiber/wool/cotton are imported in to be able to produce unique items.

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